1. Introduction

Thanks for visiting Kuoll.io. This policy explains the what, how, and why of the information we collect when you visit this Site or when you use Kuoll on your website. It also explains the specific ways we use and disclose that information.

We require all websites that use Kuoll (including this one) to comply with our Acceptable Use Policy, which clearly discloses how the information generated by Kuoll will and will not be used and disclosed.

2. Definitions

Getting a few definitions out of the way should help you understand this policy.

  • We may also use Kuoll to refer to the script and services we provide to our customers. Which meaning we’re using should be clear from the context.
  • Kuoll customer or customer refers to a website owner who signs up with Kuoll. We make it clear when information in this Privacy Policy applies only to Kuoll customers. In those sections, we will use you and your to refer to a website owner who has signed up with Kuoll.
  • Otherwise, you and your refer to you as an end-user—that is, any visitor to this site or to any site that uses Kuoll.
  • >Site refers to our website, kuoll.io

Information Collected

Information Collected from Kuoll Customers

If you are a website owner who wants to put Kuoll on your website, you must agree to this Privacy Policy and our Terms of Use. When you sign up for Kuoll, we will ask you for your name, e-mail address, and payment information. We will also collect certain additional information that can be used to identify you, such as your usage data in relation to Kuoll and other information we deem relevant for the purpose of providing Kuoll. The information we collect from you, to the extent that it is private, is disclosed only in accordance with our Terms of Service and/or this Privacy Policy.

Information Collected from Visitors to Websites that use Kuoll

Whenever you visit a site that uses Kuoll (including this one), that site or we may collect information from you regarding your use of that site (and only that site), such as pages visited, links clicked, non-sensitive text entered, and mouse movements, as well as information more commonly collected such as your IP address, referring URL, browser, operating system, cookie information, and Internet Service Provider. This information may in the aggregate identify you, however we will not identify you as you browse the web if you turn off cookies, as explained below.

When you visit other websites that use Kuoll, their privacy policies apply instead of this Privacy Policy, although they are required by contract to abide by the principles of our Acceptable Use Policy and disclose their ability to collect and review information as described in this Policy.

Use of Your Information

If you are a Kuoll customer, we may use your information to:

  • Process transactions between you and Kuoll.
  • Send e-mails about our Site or respond to inquiries.
  • Send e-mails and updates about Kuoll, including newsletters.

If you are a visitor to a website that uses Kuoll, we may use your information to:

  • Enhance or improve user experience, our Site, or Kuoll.
  • Monitor data to ensure that it complies with our Terms of Use.
  • Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Site or Kuoll.

Accessing, Editing, and Removing Your Information

If you are a Kuoll customer, you may review, edit and/or remove the personal information you provided to us by logging into your account on the site and editing your account.

How Kuoll Collects Information

Cookies are small data files placed on your computer by the websites you visit and the emails you read and can be used to help recognize you when you return to a website, or when you visit other sites. We, or third party service providers, may use cookies to, among other things, measure activity, personalize your experience, remember your viewing preferences, or track your status or progress when accessing our site. For some of these purposes, our cookies may be tied to personal information. In particular, Kuoll uses first-party cookies to maintain a coherent scope for a user session across multiple pages on a single website. These cookies do not track the same user across unrelated domains and, as described above, attempts to infer identity across domains is strictly prohibited.

Local Storage is a standard facility provided by HTML5-compliant browsers used to retain data on your computer across visits to the same website. We use local storage as a temporary holding area for user events that were observed locally but, due to the timing of a page unload, were unable to be transmitted as part of the user session. Return visits to the same website read and transmit events previously stored in local storage to complete previously recorded sessions.

Opting Out

If you wish to prevent all websites using Kuoll to be able to record your activity, you can opt-out. Opting out will create a cookie that tells Kuoll to turn off recording. The presence of this cookie is required to continue opting out, so if you clear your browser cookies, you will have to opt-out again. (We regret that there isn’t a better way to make your opt-out more permanent, but due to technical reasons, this really is the best we can do at present.)

Blocking Cookies

If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions. Note that turning off cookies may also disable functions of many websites you visit. If your browser is set to reject cookies or you manually delete cookies, Kuoll will not be able to coalesce your anonymous user identity automatically into sessions across pages on the same website.

Kuoll could in principle coalesce your user identity across pages of a single website even if you are blocking cookies if (1) you are logged into the website of a Kuoll customer and (2) that customer uses the the JavaScript API to identify you using an application-unique identifier.

Third Party Access to Your Information

We will never sell your data to third parties. However, in the course of business, we may hire third party individuals and organizations to help us make Kuoll better. These third parties include our web host, other SaaS providers, such as an email hosting service, or outside contractors we hire to perform maintenance or assist us in securing our website. We may also hire third parties to operate, maintain, repair, or otherwise improve or preserve our website or its underlying files or systems. We require our service providers to agree to take reasonable steps to keep the personal information that we provide to them secure. We do not permit our service providers to market their own products or services to you directly.

Release of Your Information for Legal Purposes

We may release information about you when required to do so for legal purposes. If we receive a subpoena affecting your privacy, we may attempt to quash it or notify you to give you the opportunity to attempt to quash it.

Security Measures

We take measures to enhance the security of our Site and the Kuoll service. These measures include using SSL Certificates and two-factor authentication. It is important for you to protect against unauthorized access to your password and to your computer. No security measures are perfect and we cannot promise that the information about you will remain secure in all circumstances.

Do Not Track Signal

We treat the data of everyone who comes to our site in accordance with this Privacy Policy, whatever their Do Not Track setting.


Our site is intended for a general audience and we do not knowingly collect personal information from anyone under the age of 13.


We may amend this Privacy Policy from time to time. When there are changes to this Privacy Policy, we will update this page. The date on the bottom will always indicate when we last made changes. If you are a visitor to this site and disagree with the Privacy Policy, you should leave the Site and cancel your agreement with Kuoll.