Frequently Asked Questions
To install Kuoll, please see our installation guide. If you use store built on Magento 2, please see this guide.
It will take no more than 5 minutes to install Kuoll script. Custom integration will take a little longer time. For Magento-based stores, we have developed the extension.
Small and medium-sized stores, as well as full-service agencies that develop and support online stores.
Kuoll counts each error as an record. When you send us a crash report or exception, we count it. Additional metadata does not count as an record.
The main difference is that Kuoll is evaluating how specific error was affecting the revenue of online store.
Kuoll can integrate with Google Enhanced E-commerce Analytics.
Yes, new accounts are given a free 14 day trial of all of our Premium Plan. After 14 days, you can decide to keep using all of our Premium Plan or to move to our free plan.
Kuoll will not slow down your website. The script is loaded asynchronously. This means that the Kuoll script does not stop your site from loading its assets. Also, the script is served through a Content Distribution Network (CDN). The Kuoll script is served to your visitors from a system of strategically positioned servers around the globe, and not from a single location. This allows the script to be loaded faster by your visitors while offering much better availability. The Kuoll script loads and in two parts, with the initial part that provides API, and other code pieces are loaded when necessary.
We currently integrate with Magento out of the box. But you can install Kuoll on Shopify, WooCommerce, Bigcommerce or custom build web-store by copying script manually to your system.
Yes, we fully support Magento 2 out of the box. To install Kuoll into Magento 2 based store, register and follow the installation instructions.
Yes you can! Kuoll was built for e-commerce sites in particular, but is also compatible with non e-commerce sites. However, using Kuoll on a non e-commerce will limit some of our features (revenue loss).
All our data is shown in real time, so safest bet is to visit your website, check for errors and see if it shows up in Kuoll dashboard. We also suggest you do a test error to make sure the monitoring script is working as well. Wait a couple of minutes after making a test error, to see if it comes up in Kuoll.